Commonwealth Bank of Australia
(ASX:CBA) is eyeing expansion through focusing on improving customer satisfaction rankings and technology and stepping up its footprint in Asia.
CBA says it is committed to improving productivity through maximising what it calls "world-leading" technology and developing better processes through investment into IT services.
The bank has also stated, mergers and acquisitions will only be considered if the bank can create more value for its shareholders.
CBA generated a record net profit of $3.6 billion in the first half of the 2012 financial year.
