National Australia Bank Limited
(ASX:NAB) has posted an improvement in its customer satisfaction rating over the year.
DBM Consultants Business Financial Services Monitor shows the bank has made up ground after lagging behind its rivals with the worst rating of 6.9 last year.
DBM reports NAB now has a rating of 7.1 out of 10 in November and has caught up with ANZ Banking Group
(ASX:ANZ).
The report also shows NAB has halved the gap to Commonwealth Bank of Australia
(ASX:CBA) who rate at 7.4 and is slightly closer to Westpac Banking Corporation
(ASX:WBC) at 7.5.
DBM notes NAB’s improvement has been evident since April with customers responding well to the bank’s stated focus on its business bank.
National Australia Bank reported a net profit of $5.29 billion in the year to the end of September.
