The National Australia Bank (ASX:NAB) today announced additional charges of $1.18 billion after tax relating to increased provisions for customer-related remediation and a change to the application of the software capitalisation policy.
This is expected to reduce 2H19 cash earnings by an estimated $1.12 billion after tax and earnings from discontinued operations by an estimated $57 million after tax.
Customer-Related Remediation The 2H19 result will include charges of $832 million after tax for additional customer-related remediation.
The key driver of these additional charges is inclusion of a provision for potential customer refunds of adviser service fees paid to self-employed advisers.
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