Westpac (ASX:WBC) CEO Brian Hartzer says yesterday's release of the final report of the banking Royal Commission is a turning point in the ongoing rebuild of community trust in the industry.
The Royal Commission has made 76 recommendations and Westpac says it will now take time to consider them fully.
Westpac says it has already taken steps to address some matters including its approach to dealing with customer complaints and moving away from grandfathered commissions.
Mr Hartzer says the bank's focus remains on learning from the mistakes from the past and preventing them from happening again.
Shares in Westpac (ASX:WBC) closed about 0.8 per cent higher to $5.79.