The New Zealand Commerce Commission has notified Spark New Zealand (ASX:SPK) that it intends to file court proceedings today against Spark in relation to three separate historical operational and billing issues.
The issues relate to system-based errors, including an equipment fault in 2015 that affected data billing for a small percentage of customers and the incorrect implementation of a welcome credit in 2016.
The New Zealand telco says the errors were all caused by genuine mistakes with no malicious intent on behalf of Spark.
Spark has already applied credits to the accounts of all impacted customers.
The company says it will review the Commerce Commission’s proceedings and has yet to determine the position it will take in response.
Shares in Spark (ASX:SPK) closed 0.85 per cent lower to $3.52 on Friday.