Spark NZ completes $200M upgrade to IT platforms

Company News

by David Chau

Spark New Zealand Ltd (ASX:SPK) has completed a $200 million upgrade to its key customer service IT systems.

Spark says this upgrade took 4 years, and is of the largest upgrades of its kind in NZ corporate history.

The company’s Chief Digital Officer, Claire Barber, says the difficulty of this IT upgrade was like changing the engines of a Boeing 747 while it’s still flying.

In total, Spark retired 52 legacy systems, consolidated 41 systems, and migrated over 100 million customer records from copper lines to a next-generation digital system.

Spark reported a net profit of $148.1 million at 31 December 2015.

David Chau

Finance News Network
David joined FNN in April 2016. In addition to presenting the Market Outlook and latest business news stories, David interviews senior economists and CEOs of ASX-listed companies. Prior to working for FNN, David was a litigation lawyer.